Informativa legale

1. Introduction

Welcome to Elanauriea. By accessing or using www.elanauriea.com, including any associated webpages, products, features, services, or customer account functions, you agree to be bound by these Legal Terms & Conditions together with our Privacy Policy, Terms of Service, Shipping Policy, Return & Refund Policy, and any other policies or notices published on our website.

Please read these Legal Terms carefully before browsing the website, creating an account, submitting personal information, or placing an order.

If you do not agree with these Legal Terms & Conditions, you should immediately stop using our website, products, and services.

2. Eligibility and Website Use

By accessing or using the Elanauriea website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable in your country or jurisdiction.

If you have not reached the legal age of majority, you may use the website only with the permission and supervision of a parent or legal guardian.

You agree to use the Elanauriea website only for lawful purposes and in compliance with all applicable local, national, European Union, and international laws and regulations.

You must not use the website in a way that could damage, disable, overload, disrupt, interfere with, or negatively affect Elanauriea, its services, its systems, or the experience of other customers.

You are responsible for ensuring that all information you provide through the website is accurate, lawful, complete, and current.

3. Intellectual Property

Unless clearly stated otherwise, all content available on the Elanauriea website, including product descriptions, written text, graphics, product photographs, videos, logos, icons, banners, layouts, website design, software, branding, illustrations, and other materials, is owned by Elanauriea or used with permission from its licensors.

This content is protected by applicable copyright, trademark, design, database, and other intellectual property laws.

Without prior written authorisation from Elanauriea, you may not:

• Copy, reproduce, download, republish, or distribute website content.
• Modify, translate, adapt, or create derivative works from website materials.
• Use product images or descriptions for commercial purposes.
• Sell, license, transmit, display, or commercially exploit website content.
• Remove copyright, trademark, ownership, or legal notices.
• Use Elanauriea branding, logos, or trade names in a misleading or unauthorised manner.
• Use automated tools to scrape, extract, or reproduce website content without permission.

Limited personal and non-commercial use of the website is permitted, provided that all ownership and intellectual property rights remain respected.

4. Product Information and Availability

Elanauriea makes reasonable efforts to ensure that product descriptions, photographs, sizing information, colours, pricing, fabric details, materials, measurements, availability, and other product information shown on the website are accurate and regularly updated.

However, occasional errors, omissions, pricing inaccuracies, typographical mistakes, technical problems, temporary stock differences, or outdated information may occur.

Actual colours and product appearance may vary slightly because of screen settings, device technology, photography, lighting conditions, fabric characteristics, manufacturing variations, or differences between production batches.

Unless otherwise stated, product measurements are approximate. Customers should carefully review all product descriptions and available sizing information before placing an order.

Product availability may change without notice. Adding an item to your shopping cart does not reserve the product or guarantee that it will remain available until checkout is completed.

Where permitted by applicable law, Elanauriea reserves the right to:

• Correct product, pricing, inventory, or typographical errors.
• Modify product information, photographs, or descriptions.
• Change product prices or promotional offers.
• Limit available quantities.
• Temporarily remove or permanently discontinue products.
• Cancel orders affected by an obvious pricing, stock, or technical error.

5. Orders and Payments

By placing an order with Elanauriea, you confirm that:

• All information submitted during checkout is accurate, complete, truthful, and current.
• You are authorised to use the selected payment method.
• Your billing and delivery information is correct.
• Your purchase is made for lawful personal use or another permitted purpose.
• You have reviewed the product description, size information, colour, quantity, price, and estimated delivery details.
• You agree to pay the total amount displayed during checkout.

Submitting an order does not automatically guarantee acceptance.

An order is normally considered accepted only after payment has been successfully authorised and Elanauriea has issued an order confirmation.

Elanauriea reserves the right to refuse, limit, hold, suspend, or cancel an order where we reasonably believe that:

• Fraudulent, suspicious, or unauthorised activity has occurred.
• Payment authorisation cannot be completed.
• A pricing, stock, inventory, or technical error exists.
• The ordered product is unavailable.
• Checkout information is incomplete, inaccurate, or misleading.
• The order violates these Legal Terms or applicable law.
• Unusual purchasing activity, policy misuse, or resale behaviour is identified.

If an order is cancelled after payment has already been collected, an appropriate refund will be issued to the original payment method.

Payments are processed securely through authorised third-party payment providers using appropriate security and encryption technology.

Elanauriea does not directly store complete credit card or debit card information.

Unless otherwise stated, all prices displayed on the website are shown in Euro (€) and include applicable VAT where required by law.

Any applicable shipping charges will be displayed during checkout before payment is completed.

6. Accepted Payment Methods

Elanauriea accepts major credit cards, debit cards, digital wallets, and other secure payment options made available during checkout.

Available payment methods may differ depending on your country, region, device, currency, payment provider, or checkout availability.

Elanauriea does not guarantee that every payment method will be available for every customer or transaction.

Your bank, card issuer, or payment provider may apply additional verification procedures, exchange rates, or fees according to its own terms.

7. Shipping and Delivery

Information concerning order processing, shipping fees, estimated delivery times, available destinations, shipment tracking, customs procedures, address requirements, and delivery conditions is provided in our Shipping Policy.

Estimated delivery periods are provided for guidance only and cannot be guaranteed.

Delivery may be affected by customs inspections, courier disruptions, transportation delays, severe weather, public holidays, high seasonal demand, incorrect address information, government actions, security checks, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery details during checkout.

Elanauriea is not responsible for delays, failed deliveries, returned parcels, or additional costs caused by incorrect, incomplete, outdated, or inaccessible address information supplied by the customer.

Tracking details will normally be sent after the order has been dispatched, where tracking is available.

8. Returns, Refunds, and EU Right of Withdrawal

Returns, refunds, cancellations, damaged products, and our voluntary 60-day satisfaction guarantee are governed by our Return & Refund Policy.

If you are a consumer residing within the European Union, you may also benefit from a statutory 14-day right of withdrawal, subject to applicable consumer protection laws and any legally valid exceptions.

Where the applicable feature is available, you may submit an electronic withdrawal request by selecting the “Withdraw from Contract” option within your customer account or order details page.

Following submission, Elanauriea will provide an acknowledgement confirming that your withdrawal request has been received.

You may also exercise your withdrawal right by sending a clear written statement to contact@elanauriea.com.

Our voluntary 60-day commercial return guarantee is provided in addition to mandatory consumer rights.

It does not remove, replace, reduce, or restrict any legal rights available under Italian or European Union consumer protection law.

Complete information about return eligibility, refund timing, return shipping charges, exclusions, defective goods, and withdrawal procedures is available in our Return & Refund Policy.

9. Prohibited Activities

You agree not to:

• Use the website for unlawful, fraudulent, abusive, deceptive, or unauthorised purposes.
• Submit false, misleading, incomplete, or fraudulent information.
• Attempt to gain unauthorised access to Elanauriea systems, servers, databases, networks, or customer accounts.
• Upload viruses, malware, ransomware, malicious scripts, or other harmful software.
• Interfere with the security, stability, performance, or operation of the website.
• Scrape, copy, reproduce, distribute, or commercially exploit website content without permission.
• Use automated systems to overload or interfere with normal website operation.
• Impersonate another person, customer, business, organisation, or authority.
• Collect personal information belonging to another person without permission.
• Abuse discount codes, promotions, payment systems, returns, refunds, or chargeback procedures.
• Engage in conduct that may damage Elanauriea or negatively affect other customers.

Elanauriea may restrict website access, suspend accounts, hold orders, or cancel transactions where prohibited conduct is reasonably identified.

10. Third-Party Services

Elanauriea may rely on independent third-party providers, including payment processors, banks, courier companies, shipping partners, hosting providers, ecommerce platforms, cloud services, analytics providers, customer support services, marketing tools, and other technology partners.

These providers operate under their own legal terms, privacy policies, service conditions, and security procedures.

Although we make reasonable efforts to work with reputable providers, Elanauriea does not control and is not responsible for third-party service interruptions, technical failures, delays, security incidents, privacy practices, availability, or losses outside our reasonable control.

Customers should review the applicable terms and privacy policies before using an external service or submitting personal information.

The inclusion of a link or connection to a third-party service does not automatically mean that Elanauriea endorses or guarantees that provider.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Elanauriea will not be liable for indirect, incidental, consequential, exemplary, special, or punitive losses arising from the use of our website, products, services, or third-party tools.

Elanauriea does not guarantee that the website will always operate without interruption, delay, technical error, temporary unavailability, or security issue.

We may temporarily suspend all or part of the website for maintenance, updates, security, or operational reasons.

Where liability cannot legally be excluded, Elanauriea’s total liability in relation to a particular customer order will not exceed the amount actually paid for that order.

Nothing in these Legal Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

This includes liability relating to fraud, intentional misconduct, death or personal injury caused by negligence, defective products where liability cannot be excluded, or mandatory consumer rights.

12. Force Majeure

Elanauriea will not be responsible for delays, interruptions, non-performance, or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, pandemics, severe weather, transportation interruptions, courier failures, internet outages, cyberattacks, government actions, customs restrictions, labour disputes, strikes, armed conflicts, civil unrest, power failures, public emergencies, or other force majeure events.

Where reasonably possible, Elanauriea will take appropriate steps to reduce disruption and communicate material delays affecting customer orders.

Nothing in this section limits mandatory consumer rights that cannot legally be excluded.

13. Privacy and Personal Information

Your use of the Elanauriea website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, process, store, share, protect, and use personal information in connection with customer accounts, orders, payments, deliveries, marketing, and website activity.

By continuing to use our website, you acknowledge that your personal information will be processed in accordance with our Privacy Policy and applicable data protection laws.

Payments are processed by authorised third-party providers, and Elanauriea does not directly store complete payment card details.

14. Electronic Communications

By communicating with Elanauriea electronically, creating an account, subscribing to updates, or placing an order, you agree to receive electronic communications from us.

These communications may include:

• Order confirmations and invoices.
• Payment confirmations or payment-related notices.
• Shipping confirmations and tracking updates.
• Customer support responses.
• Return, cancellation, or refund updates.
• Withdrawal acknowledgements.
• Account security messages.
• Legal notices and policy updates.
• Marketing communications where you have provided consent or where otherwise permitted by law.

You may unsubscribe from promotional emails using the unsubscribe link provided in the message.

Unsubscribing from marketing messages will not stop essential transactional or legal communications relating to your orders, payments, refunds, account, or customer support requests.

15. Severability

If any provision of these Legal Terms & Conditions is found by a competent court or authority to be unlawful, invalid, or unenforceable, that provision will be interpreted and applied to the maximum extent permitted by law.

Where necessary, the invalid or unenforceable part may be removed without affecting the remaining provisions.

All remaining provisions will continue in full force and effect.

16. Governing Law

These Legal Terms & Conditions are governed by and interpreted according to the laws of Italy.

This choice of law does not remove, reduce, or restrict mandatory consumer protection rights that may apply under the laws of the customer’s country of residence.

Consumers may have the right to bring proceedings before the courts available under applicable national or European Union consumer protection legislation.

Before beginning legal proceedings, customers are encouraged to contact Elanauriea so that we may attempt to resolve the issue directly and fairly.

Nothing in these Legal Terms prevents a customer from contacting a competent consumer authority, regulator, payment provider, or court.

17. Changes to These Legal Terms

Elanauriea may revise these Legal Terms & Conditions from time to time to reflect changes in legal requirements, business operations, website functionality, products, services, payment methods, or company policies.

The most recent version will be published on this page.

Updated Legal Terms will become effective when posted unless a different effective date is specified or applicable law requires additional notice.

Where a change materially affects an existing order, the terms applicable when the order was accepted will normally continue to govern that transaction unless the law requires otherwise.

Your continued use of the Elanauriea website after revised Legal Terms become effective means that you accept the updated version.

We recommend reviewing this page periodically to remain informed about the Legal Terms that apply to your use of our website.

18. Contact Information

If you have questions concerning these Legal Terms & Conditions, an order, a payment, your customer account, or your legal relationship with Elanauriea, please contact us using the details below.

Store: Elanauriea
Business Owner: Naima Salah Barrani
Address: Contrada Sala n. 8, 89040 Stignano, Reggio Calabria, Italy
Email: contact@elanauriea.com
Phone: +39 3377679639

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.