Termini e condizioni del servizio

Store: Elanauriea
Address: Contrada Sala n. 8, 89040 Stignano, Reggio Calabria, Italy
Email: contact@elanauriea.com
Phone: +39 3377679639
Business Owner: Naima Salah Barrani

Welcome to Elanauriea. By visiting our website, using any service made available through it, creating an account, or purchasing products from our store, you agree to follow these Terms of Service. Please read them carefully before using the website or completing an order.

1. Introduction and Scope

This website is operated by Elanauriea. Throughout these Terms, the words “we”, “us”, and “our” refer to Elanauriea.

By accessing our website, creating a customer account, placing an order, or using any service offered by Elanauriea, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other notices or policies published on the website.

If you do not accept these Terms, you should not access our services, use the website, or purchase products from Elanauriea.

2. Customer Eligibility

By using this website, you confirm that you have reached the legal age of majority in your country or place of residence.

If you have not reached the applicable age of majority, you confirm that you are using the website only with the knowledge, permission, and supervision of a parent or legal guardian.

You may not use the Elanauriea website, services, products, checkout, or customer account features for any illegal, fraudulent, abusive, deceptive, or unauthorised purpose.

While using our website, you must comply with all applicable local, national, European Union, and international laws and regulations.

3. General Conditions of Use

Elanauriea reserves the right to refuse service, restrict access to the website, suspend or close a customer account, hold an order for review, or cancel an order where reasonably necessary and permitted by law.

We may take such action in circumstances involving:

• Suspected fraud, identity misuse, or unauthorised payment activity.
• False, misleading, incomplete, or inaccurate customer information.
• Misuse of our website, promotions, discount codes, return process, or customer policies.
• Threatening, abusive, unlawful, or inappropriate conduct.
• Repeated payment disputes, chargeback abuse, or suspicious transactions.
• A material breach of these Terms of Service.

Customer payment information is processed through authorised third-party payment providers. Elanauriea does not directly store complete credit card or debit card details.

You are responsible for maintaining the confidentiality of your customer account information and for all activity carried out through your account.

You should notify us promptly if you believe that your account, password, payment method, or personal information has been used without authorisation.

4. Products, Descriptions, Prices, and Availability

Elanauriea makes reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials, prices, availability, measurements, and other product details are accurate and current.

However, minor differences may occur because of screen settings, lighting, photography, manufacturing methods, fabric characteristics, production batches, or manual measurements.

Colours displayed on your device may not perfectly represent the actual colour of the delivered product.

Unless specifically stated otherwise, all measurements are approximate. Customers should carefully review the product description, size guide, materials, colour details, and available options before placing an order.

Product availability may change at any time. Adding an item to a shopping cart does not reserve the product or guarantee that it will remain available until checkout is completed.

Where permitted by applicable law, we reserve the right to:

• Correct typographical, pricing, product, or website errors.
• Update or revise product descriptions and images.
• Change product prices or promotional offers.
• Limit the quantity of a product available to each customer.
• Temporarily remove or permanently discontinue a product.
• Cancel an order affected by an obvious pricing, inventory, or technical error.

Unless clearly stated otherwise, prices displayed on the Elanauriea website are shown in Euro (€) and include applicable VAT.

Shipping fees, where applicable, will be displayed during checkout before payment is completed.

5. Orders and Payment

By submitting an order through Elanauriea, you confirm that:

• All information provided during checkout is accurate, truthful, current, and complete.
• You are legally authorised to use the selected payment method.
• The billing address and delivery address supplied are correct.
• You are purchasing the products for lawful personal use or another legally permitted purpose.
• You have reviewed the product information, price, size, colour, quantity, and estimated delivery details.
• You agree to pay the total amount shown during checkout.

Submitting an order does not automatically mean that Elanauriea has accepted it.

An order is normally considered accepted only after payment has been successfully authorised and an order confirmation has been issued.

We may refuse, limit, hold, or cancel an order where:

• Payment authorisation is unsuccessful.
• Fraudulent, suspicious, or unauthorised activity is detected.
• The requested product is unavailable.
• An obvious pricing, inventory, or technical error has occurred.
• The customer information supplied is incomplete or inaccurate.
• Unusual purchasing activity, resale behaviour, or policy misuse is identified.
• The order cannot legally be fulfilled or delivered.

If we cancel an order after payment has already been collected, an appropriate refund will be issued to the original payment method.

Your payment provider, bank, or card issuer may require additional time to display the refunded amount in your account.

6. Shipping and Delivery

Elanauriea currently applies the following estimated processing and delivery periods:

• Order processing: 1–2 business days after payment confirmation.
• European Union and Switzerland: Approximately 8–10 business days.
• United Kingdom: Approximately 6–10 business days.
• South Africa: Approximately 8–12 business days.
• Free shipping: Available for qualifying orders over €30.

Shipping charges for orders below the free-shipping threshold will be shown during checkout before payment is completed.

All processing and delivery times are estimates and are not guaranteed.

Delivery may be delayed because of customs checks, courier interruptions, public holidays, severe weather, incomplete addresses, high seasonal demand, transportation issues, strikes, security events, or other circumstances outside our reasonable control.

Tracking details will normally be sent to the email address provided during checkout after the order has been dispatched.

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Elanauriea is not responsible for delays, failed delivery attempts, returned parcels, or additional charges caused by incorrect, incomplete, outdated, or inaccessible address information supplied by the customer.

Where an order is returned to us because it was refused, unclaimed, or undeliverable, reasonable shipping, handling, or return expenses may be deducted from any refund where legally permitted.

7. Returns, Refunds, and the EU Right of Withdrawal

Elanauriea offers a 60-day satisfaction guarantee for eligible purchases in accordance with our Return and Refund Policy.

Customers residing in the European Union may also have a statutory 14-day right of withdrawal, subject to applicable consumer protection laws and any legally valid exceptions.

Where the relevant feature is available, customers may submit an electronic withdrawal request using the “Withdraw from Contract” option through their customer account or order details page.

After an electronic withdrawal request is submitted, the customer will receive an acknowledgement confirming that the request has been received.

Customers may also exercise their right of withdrawal by sending a clear written statement to contact@elanauriea.com.

The Elanauriea 60-day satisfaction guarantee is a voluntary commercial benefit provided in addition to mandatory consumer rights.

It does not remove, restrict, replace, or reduce any statutory protection available under Italian or European Union law.

Full information concerning eligibility requirements, return instructions, refund timing, exclusions, product condition, return shipping charges, and damaged products is provided in our Return and Refund Policy.

8. Order Changes and Cancellations

Customers should contact Elanauriea as soon as possible if they wish to change or cancel an order.

An order can normally be changed or cancelled only if it has not yet entered processing, fulfilment, packaging, or shipment.

Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

Where applicable, the customer may still be entitled to request a return or exercise a statutory right of withdrawal after delivery.

Elanauriea cannot guarantee that every order modification or cancellation request will be completed successfully.

To request an order change or cancellation, contact us at contact@elanauriea.com and include your full name and order number.

9. Accuracy of Website Content

We make reasonable efforts to keep the Elanauriea website accurate, complete, and current.

However, website content may occasionally contain errors, omissions, outdated information, technical inaccuracies, or temporary display issues.

Information displayed on the website is provided for general guidance and should not be treated as a binding guarantee unless expressly confirmed by Elanauriea.

We reserve the right to correct, update, remove, or revise website content at any time where reasonably necessary.

We may also change product availability, prices, promotions, descriptions, delivery estimates, and website features without prior notice, subject to applicable law.

10. Intellectual Property Rights

All content available on the Elanauriea website, including text, product descriptions, logos, product images, graphics, videos, icons, layouts, banners, software, branding, designs, and visual elements, is owned by Elanauriea or used under licence.

This content is protected by applicable copyright, trademark, design, database, and intellectual property laws.

Without prior written permission from Elanauriea, you may not:

• Copy, reproduce, or republish website content.
• Use product photographs or descriptions for commercial purposes.
• Modify, translate, adapt, or create derivative works from our content.
• Sell, distribute, licence, or commercially exploit website materials.
• Use Elanauriea branding, logos, trade names, or visual identity in a misleading manner.
• Remove copyright, trademark, or ownership notices.
• Use automated systems to scrape or copy website content without permission.

Limited personal and non-commercial use of the website is permitted, provided that all intellectual property rights and ownership notices remain respected.

11. Prohibited Activities

You must not use the Elanauriea website, customer account, checkout, or services to:

• Commit, assist, or encourage unlawful activity.
• Submit false, inaccurate, deceptive, or fraudulent information.
• Interfere with website security, performance, or functionality.
• Upload malware, viruses, malicious scripts, or harmful code.
• Attempt to gain unauthorised access to accounts, systems, networks, or data.
• Collect or misuse personal information belonging to another person.
• Copy, scrape, reproduce, or commercially exploit website content.
• Abuse discount codes, promotional offers, returns, refunds, payment systems, or chargeback procedures.
• Impersonate another person, business, organisation, or public authority.
• Use automated tools to overload, disrupt, or interfere with the website.
• Submit content that is unlawful, threatening, abusive, defamatory, discriminatory, or obscene.

We may suspend access, restrict an account, hold an order, or cancel a transaction where prohibited conduct is reasonably identified.

12. Third-Party Tools, Links, and Services

The Elanauriea website may use or provide access to services operated by third parties, including payment processors, shipping providers, ecommerce platforms, hosting providers, analytics tools, customer support platforms, social media services, and technology partners.

Third-party websites and services operate under their own terms, privacy policies, security procedures, and business practices.

Although we make reasonable efforts to work with reputable providers, Elanauriea does not control and is not responsible for third-party content, availability, service interruptions, technical errors, privacy practices, or events outside our reasonable control.

Customers should review the applicable third-party terms and privacy policies before using an external service or submitting personal information.

The inclusion of a third-party link does not automatically mean that Elanauriea endorses or guarantees that third party.

13. Customer Reviews and Submitted Content

If you submit a review, photograph, comment, suggestion, testimonial, message, or other content to Elanauriea, you confirm that:

• You own the content or have the legal right to submit it.
• The content is truthful and does not intentionally mislead other customers.
• The content does not infringe copyright, trademark, privacy, publicity, or other rights.
• The content is not unlawful, abusive, defamatory, threatening, discriminatory, or obscene.
• The content does not include malware, harmful code, spam, or unauthorised advertising.
• The content does not reveal another person’s confidential or personal information without permission.

Where legally permitted, you grant Elanauriea a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, translate, display, publish, and distribute submitted content for website, product, customer service, operational, and marketing purposes.

We may remove, reject, or edit submitted content that violates these Terms, applicable law, or our internal content standards.

We are not required to publish every review or submission we receive.

14. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Elanauriea does not guarantee that the website will always operate without interruption, delay, technical error, security issue, or temporary unavailability.

We may temporarily suspend access to all or part of the website for maintenance, updates, security, or operational reasons.

Elanauriea will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses resulting from the use of the website, services, or products where such liability may lawfully be excluded.

Where legally permitted, Elanauriea’s total liability in relation to a specific customer order will not exceed the amount actually paid by the customer for that order.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

This includes liability relating to fraud, intentional misconduct, death or personal injury caused by negligence, defective products where liability cannot be excluded, or mandatory consumer rights.

Nothing in this section affects any non-excludable right or remedy available under Italian or European Union consumer law.

15. Indemnification

To the extent permitted by applicable law, you agree to compensate Elanauriea for reasonable losses, liabilities, claims, costs, or expenses arising from:

• Your unlawful use of the website.
• Your material violation of these Terms.
• Your infringement of another person’s intellectual property, privacy, or legal rights.
• Fraudulent or deliberately misleading information provided by you.
• Your misuse of customer accounts, promotions, payment systems, or website services.

This section does not apply where such an obligation would unfairly restrict mandatory consumer protections or impose liability that cannot legally be transferred to the customer.

16. Severability

If any provision of these Terms is found by a competent authority or court to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent legally permitted.

Where necessary, the invalid or unenforceable portion may be removed without affecting the remaining provisions.

The remaining provisions will continue to remain valid and enforceable.

17. No Waiver

If Elanauriea does not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce that provision later.

A delay in exercising a right or remedy does not prevent Elanauriea from exercising that right or remedy in the future.

Any waiver must be expressly confirmed in writing by an authorised representative of Elanauriea.

18. Governing Law and Consumer Rights

These Terms of Service are governed by and interpreted in accordance with the laws of Italy.

This choice of law does not remove or reduce any mandatory consumer protection rights that may apply under the laws of the customer’s country of residence.

Consumers may have the right to bring legal proceedings before the courts available under applicable European Union or national consumer protection legislation.

Before beginning legal proceedings, customers are encouraged to contact Elanauriea so that we may attempt to resolve the matter directly and fairly.

Nothing in these Terms prevents a customer from contacting a competent consumer protection authority, regulatory body, payment provider, or court.

19. Changes to These Terms

Elanauriea may update these Terms of Service from time to time to reflect changes in our products, business operations, website features, payment methods, legal obligations, consumer requirements, or regulatory standards.

The most recent version will be published on this page.

Updated Terms will normally become effective when posted unless another effective date is specified or applicable law requires additional notice.

Where a change materially affects an existing order, the terms applicable when the order was accepted will normally continue to govern that transaction unless the law requires otherwise.

Your continued use of the website after updated Terms become effective means that you accept the revised Terms.

We recommend reviewing this page periodically to remain informed about the Terms that apply to your use of Elanauriea.

20. Contact Information

If you have questions about these Terms of Service, your customer account, an order, a payment, or your use of the Elanauriea website, please contact us using the details below:

Store: Elanauriea
Business Owner: Naima Salah Barrani
Address: Contrada Sala n. 8, 89040 Stignano, Reggio Calabria, Italy
Email: contact@elanauriea.com
Phone: +39 3377679639

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.