Informativa sulla privacy
Store Information
Store: Elanauriea
Address: Contrada Sala n. 8, 89040 Stignano, Reggio Calabria, Italy
Email: contact@elanauriea.com
Phone: +39 3377679639
Business Owner: Naima Salah Barrani
1. Personal Information We Collect
When you browse the Elanauriea website, create a customer account, place an order, subscribe to marketing communications, or contact our customer service team, we may collect certain personal information required to operate our store, complete transactions, and improve your shopping experience.
Identity and Contact Information: This may include your full name, billing address, shipping address, email address, telephone number, account information, and any other details you voluntarily provide when placing an order or communicating with Elanauriea.
Payment Information: Payments are processed securely through authorised third-party payment service providers. Elanauriea does not directly store your complete credit card or debit card information. Payment providers process payment data in accordance with their own privacy policies, security standards, and applicable legal obligations.
Order and Transaction Information: We may collect information connected to your purchases, including the products ordered, selected sizes, colours, quantities, billing and shipping information, payment status, transaction records, order status, cancellations, returns, refunds, and customer service correspondence.
Technical and Usage Information: Certain information may be collected automatically when you visit or use our website. This may include your IP address, browser type, device type, operating system, language settings, approximate location, referring website, pages visited, time spent on pages, session activity, and general browsing behaviour.
2. How We Use Your Personal Information
Elanauriea may use your personal information for the following purposes:
- To receive, process, confirm, and fulfil customer orders.
- To arrange packaging, shipping, tracking, and delivery.
- To process payments securely and confirm completed transactions.
- To provide customer support and respond to questions, requests, or complaints.
- To process cancellations, returns, withdrawal requests, refunds, and other after-sales services.
- To communicate important information regarding your orders, account, payments, or deliveries.
- To detect, investigate, prevent, and manage fraudulent or unauthorised activity.
- To improve our website, product range, customer service, and overall shopping experience.
- To comply with accounting, taxation, consumer protection, regulatory, and legal obligations.
- To send marketing or promotional messages where consent has been provided or where otherwise permitted by law.
3. Legal Grounds for Processing Under the GDPR
Where the General Data Protection Regulation or other applicable European data protection laws apply, Elanauriea processes personal information on one or more of the following legal grounds:
- Consent: Where you have freely and clearly agreed to a particular use of your personal information.
- Contractual necessity: Where processing is required to complete your purchase, process payment, deliver your order, or provide services requested by you.
- Legal obligation: Where processing is necessary for compliance with tax, accounting, consumer protection, regulatory, or other legal requirements.
- Legitimate interests: Where processing is reasonably required for business operations, security, fraud prevention, service improvement, analytics, or customer support, provided those interests do not override your fundamental rights and freedoms.
4. How We Share Personal Information
Elanauriea does not sell personal information. We may share limited personal information with carefully selected third parties only when necessary to operate our ecommerce store, fulfil orders, deliver services, protect our business, or comply with legal obligations.
Your information may be shared with:
- Payment gateways, banks, card networks, and transaction processing providers.
- Shipping companies, courier services, postal operators, fulfilment centres, and warehouse partners.
- Ecommerce platforms, website hosting providers, cloud storage providers, and technical service providers.
- Analytics, website performance, and traffic measurement services.
- Email, marketing, advertising, and customer communication platforms.
- Customer service, order management, and support service providers.
- Fraud prevention, cybersecurity, risk assessment, and identity verification providers.
- Professional advisers, including accountants, lawyers, consultants, and auditors.
- Government agencies, courts, regulators, tax authorities, or law enforcement where disclosure is required by law.
Third-party providers are expected to process personal information securely, confidentially, and only for the specific purpose for which the information was shared.
5. Cookies and Related Technologies
Elanauriea may use cookies, tracking pixels, local storage, tags, and similar technologies to operate the website, maintain essential shopping functions, remember customer preferences, analyse website traffic, improve performance, strengthen security, and personalise the online shopping experience.
Cookies used on our website may include:
- Strictly necessary cookies required for website operation, cart functionality, account access, and checkout.
- Preference cookies that remember your language, location, currency, or display selections.
- Analytics cookies used to understand how customers interact with our website and improve performance.
- Marketing cookies used to measure advertising effectiveness and display more relevant promotions where legally permitted.
You may manage, restrict, or disable cookies through your browser settings or through any cookie consent tool available on our website. Please note that disabling essential cookies may prevent certain website features from functioning properly.
6. Protection of Personal Information
Elanauriea applies reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, misuse, accidental loss, alteration, disclosure, or destruction.
These measures may include encrypted connections, restricted access controls, trusted payment processors, account security procedures, monitoring systems, and internal data-handling practices.
However, no internet transmission, electronic storage system, or security method can be guaranteed to provide complete protection. For this reason, Elanauriea cannot promise absolute security against every possible risk.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal, accounting, tax, and regulatory requirements.
Personal information may be retained for longer periods where required to:
- Complete orders, transactions, returns, refunds, and customer service requests.
- Maintain tax, accounting, transaction, and business records.
- Comply with legal or regulatory obligations.
- Resolve disputes, complaints, payment issues, or chargebacks.
- Prevent fraud, misuse, and unauthorised transactions.
- Protect and enforce our legal rights, agreements, and store policies.
When personal information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.
8. International Transfers of Personal Information
Some trusted service providers used by Elanauriea may process or store personal information in countries located outside Italy, the European Economic Area, or your country of residence.
Where an international transfer takes place, Elanauriea takes reasonable steps to ensure that appropriate safeguards are used. These safeguards may include adequacy decisions, standard contractual clauses, legally recognised contractual protections, or other transfer mechanisms permitted under applicable data protection law.
9. Your Data Protection Rights
Depending on your location and the laws applicable to you, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of information that is inaccurate, outdated, or incomplete.
- Request deletion of your personal information where legally permitted.
- Request restriction of certain personal information processing activities.
- Object to processing carried out on the basis of legitimate interests.
- Withdraw your consent at any time where processing is based on consent.
- Request a portable copy of certain personal information in a commonly used format.
- Object to or unsubscribe from direct marketing communications.
- Submit a complaint to a competent data protection supervisory authority.
These rights may be subject to legal restrictions, identity verification requirements, contractual obligations, or mandatory record-retention periods.
To submit a privacy-related request, please contact us at contact@elanauriea.com.
10. Marketing and Promotional Messages
Where you have subscribed or where marketing is otherwise permitted under applicable law, Elanauriea may send newsletters, promotional offers, product updates, new collection announcements, discount information, and other marketing content.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in the message or by contacting us at contact@elanauriea.com.
Unsubscribing from promotional communications will not prevent Elanauriea from sending essential transactional messages concerning your orders, payments, deliveries, refunds, customer service requests, account security, or legal notices.
11. Children's Personal Information
The Elanauriea website is not intended for children under the age of 16, and we do not knowingly collect personal information directly from children without valid parental or legal consent.
If we become aware that personal information relating to a child has been collected without appropriate authorisation, we will take reasonable steps to delete or remove that information where required by law.
12. Links to External Websites
Our website may include links to third-party websites, payment services, social media platforms, delivery providers, or other external online services.
Elanauriea does not control and is not responsible for the privacy practices, security procedures, availability, content, or data-handling practices of third-party websites. We recommend reviewing the privacy policy of each external service before providing personal information.
13. Automated Processing and Fraud Prevention
Elanauriea and its authorised service providers may use automated systems and risk-screening tools to identify potentially fraudulent, suspicious, high-risk, or unauthorised transactions.
These systems may analyse information such as transaction patterns, billing and shipping details, payment activity, IP addresses, device information, account activity, and previous transaction history.
Where required under applicable law, you may have the right to request human review of a decision that significantly affects you and was made solely through automated processing.
14. Changes to This Privacy Policy
Elanauriea may update or revise this Privacy Policy from time to time to reflect changes in our business operations, services, technology, legal obligations, regulatory requirements, or data-processing activities.
The most recent version will be published on this page. Any revised terms will become effective when posted unless another effective date is specified or applicable law requires additional notice.
We recommend reviewing this Privacy Policy periodically so that you remain informed about how Elanauriea collects, uses, shares, and protects personal information.
15. Contact Information
If you have questions about this Privacy Policy, wish to exercise a data protection right, or need further information about how Elanauriea processes personal information, please contact us using the information below.
Elanauriea
Business Owner: Naima Salah Barrani
Address: Contrada Sala n. 8, 89040 Stignano, Reggio Calabria, Italy
Email: contact@elanauriea.com
Phone: +39 3377679639