Informativa sulle spedizioni

Store: Elanauriea
Address: Contrada Sala n. 8, 89040 Stignano, Reggio Calabria, Italy
Email: contact@elanauriea.com
Phone: +39 3377679639
Business Owner: Naima Salah Barrani

At Elanauriea, we are committed to providing customers with a transparent, reliable, and efficient delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. It also provides important information about shipping fees, delivery delays, customs charges, address changes, damaged parcels, and applicable consumer rights.

1. Order Processing

Orders are normally reviewed, prepared, and processed within 1–2 business days after payment has been successfully authorised and confirmed.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

During periods of unusually high demand, promotional events, product launches, or public holidays, processing may require additional time.

After your order has been dispatched, Elanauriea will normally send a shipping confirmation email containing the available tracking number and tracking link.

2. Shipping Destinations and Estimated Delivery Times

Elanauriea ships to selected international destinations using trusted courier companies, postal operators, fulfilment providers, and logistics partners.

Our current estimated delivery periods are:

European Union and Switzerland: Approximately 8–10 business days.
United Kingdom: Approximately 6–10 business days.
South Africa: Approximately 8–12 business days.

Delivery estimates begin after the order has been dispatched and do not include the initial order-processing period.

These delivery periods are estimates only and cannot be guaranteed. Actual delivery times may vary depending on the destination, local courier operations, customs clearance, public holidays, severe weather, seasonal demand, transport disruptions, security checks, or other circumstances outside the reasonable control of Elanauriea.

Some destinations, remote areas, islands, or regions with limited courier access may require additional delivery time.

3. Shipping Charges

Free Standard Shipping: Available for qualifying orders with a total value above €30.
Orders Below €30: The applicable shipping fee will be calculated automatically and displayed during checkout before payment is completed.

Available shipping methods, costs, and delivery options may vary depending on the destination, order value, parcel size, and product availability.

All applicable shipping charges will be clearly displayed before you complete your purchase.

Where required under applicable law, prices displayed on the Elanauriea website include VAT.

4. Shipment Tracking

Once your order has been transferred to the shipping provider, tracking information will normally be sent to the email address entered during checkout.

You may use the provided tracking number or tracking link to monitor the shipment through the carrier’s online tracking system.

Tracking information may require a short period to become active after the parcel has been dispatched. In some cases, tracking updates may not appear until the parcel reaches the next carrier facility.

If you have not received a tracking email within 48 hours after receiving confirmation that your order has shipped, please contact us at contact@elanauriea.com.

Please check your spam or junk folder before contacting customer support, as automated shipping emails may occasionally be filtered.

5. Delivery Delays and Shipping Issues

If your parcel is delayed, appears lost, arrives visibly damaged, or experiences another delivery-related issue, please contact Elanauriea as soon as reasonably possible.

We may review the tracking information, contact the shipping provider, or request additional details from you in order to investigate the issue and determine an appropriate solution.

Elanauriea cannot be held responsible for delays or delivery failures caused by events outside our reasonable control, including:

Incorrect, incomplete, inaccessible, or outdated delivery details supplied by the customer.
Courier delays, service interruptions, or transportation disruptions.
Customs inspections, border controls, or import-clearance procedures.
Extreme weather, natural disasters, floods, fires, or other emergency conditions.
Strikes, labour disputes, transportation restrictions, or civil disruption.
Public holidays or periods of unusually high shipping volume.
Security checks, local delivery restrictions, or carrier service limitations.
Failures by the customer to respond to requests from the courier or customs authorities.
Other exceptional events outside our reasonable control.

Where an order is significantly delayed, we will make reasonable efforts to assist the customer and obtain updated information from the relevant shipping provider.

Nothing in this section limits any mandatory legal rights available to customers in relation to undelivered, damaged, defective, or non-conforming products.

6. Accuracy of the Shipping Address

Customers are responsible for carefully reviewing their full name, street address, house number, apartment or unit number, postcode, city, province or region, country, telephone number, and any other delivery details before completing an order.

If you discover an error after submitting your order, please contact Elanauriea immediately at contact@elanauriea.com.

We will make reasonable efforts to correct the address before order processing or dispatch begins. However, address changes cannot be guaranteed after the order has entered fulfilment, packaging, or shipping.

Once a parcel has been transferred to the carrier, Elanauriea may be unable to redirect or modify the delivery address.

Elanauriea is not responsible for delivery delays, failed deliveries, returned parcels, or additional expenses caused by incorrect, incomplete, outdated, or inaccessible information provided by the customer.

7. Failed, Refused, or Unclaimed Deliveries

A parcel may be returned to the sender when:

The shipping address is incorrect, incomplete, inaccessible, or cannot be located.
The recipient refuses to accept the parcel.
The parcel is not collected from a collection point within the required timeframe.
Repeated delivery attempts are unsuccessful.
The customer is unavailable or cannot be contacted by the carrier.
The customer does not provide information requested by the courier or customs authorities.
Applicable customs charges, taxes, or import fees are not paid.

Where permitted by applicable law, reasonable shipping, return, handling, storage, customs, or redelivery costs may be charged to the customer or deducted from an eligible refund.

Any deduction will be communicated clearly and will not restrict or replace any mandatory consumer protection available under applicable law.

If a returned parcel can be reshipped, the customer may be required to confirm the correct address and pay any applicable redelivery fee.

8. Split Shipments

In some circumstances, an order containing multiple products may be shipped in separate parcels because of product availability, warehouse location, package size, supplier arrangements, or logistical requirements.

Separate shipments may arrive on different dates and may be assigned individual tracking numbers.

You will not be charged additional standard shipping fees solely because Elanauriea chooses to divide an order into multiple shipments.

If only part of your order arrives, please review all tracking information before contacting customer support, as the remaining products may still be in transit.

9. Returns and European Union Consumer Rights

Shipping and delivery conditions are separate from your rights concerning returns, refunds, cancellations, damaged products, and statutory withdrawal.

Elanauriea provides a 60-day satisfaction guarantee for eligible purchases in accordance with our Return and Refund Policy.

If you are a consumer residing within the European Union, you may also have a statutory 14-day right of withdrawal, subject to applicable consumer legislation and legally permitted exceptions.

Where the relevant feature is available, you may exercise your withdrawal right electronically by selecting the “Withdraw from Contract” option in your customer account or order details page.

After submitting an electronic withdrawal request, you will receive an acknowledgement confirming that the request has been received.

You may also submit a clear withdrawal statement by contacting contact@elanauriea.com.

For complete information concerning return eligibility, return shipping costs, refund processing, withdrawal procedures, exclusions, damaged products, and incorrect items, please review our Return and Refund Policy.

10. Customs, Duties, and Import Charges

International orders may be subject to customs inspections, import duties, local taxes, brokerage charges, processing fees, handling fees, or other charges imposed by authorities or service providers in the destination country.

Unless Elanauriea clearly states otherwise during checkout, these charges are not included in the product price or standard shipping fee and remain the responsibility of the customer.

Customs charges are determined by local authorities. Elanauriea does not control these charges and cannot reliably predict their amount.

Customers are responsible for providing any information or documentation reasonably requested by customs authorities or the shipping carrier in order to complete delivery.

Refusing or failing to pay applicable customs fees may result in the parcel being delayed, abandoned, destroyed, or returned to the sender.

Where permitted by applicable law, any customs, return, storage, handling, or shipping expenses resulting from such refusal may be deducted from an applicable refund.

Customs processing times are outside the direct control of Elanauriea and may extend the estimated delivery period.

11. Order Modifications and Cancellations

If your order has not yet entered processing, fulfilment, packaging, or dispatch, you may request a change or cancellation by contacting Elanauriea.

You may also use any cancellation or order-management option available through your customer account or order details page.

We will make reasonable efforts to complete your request, but changes and cancellations cannot be guaranteed after preparation or fulfilment has started.

After an order has been dispatched, it can no longer be modified or cancelled through the shipping process.

Any eligible return after dispatch must follow the procedures described in our Return and Refund Policy.

To request an order change or cancellation, contact contact@elanauriea.com and provide your full name, order number, and requested change.

12. Damaged Parcels

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it whenever reasonably possible.

Please also keep the original packaging, shipping label, affected product, and any protective materials until our customer support team has reviewed the issue.

Your full name.
Your order number.
A detailed description of the damage.
Clear photographs or videos of the outer parcel.
Clear photographs or videos of the shipping label.
Clear photographs or videos of the damaged product.

We will review the information provided and may contact the carrier as part of the investigation.

Where appropriate, Elanauriea may provide a repair, replacement, store credit, partial refund, or full refund in accordance with applicable law and our Return and Refund Policy.

Any requested notification period does not remove or limit mandatory legal rights concerning damaged, defective, incorrect, or non-conforming goods.

13. Missing or Lost Parcels

If tracking indicates that your parcel has been delivered but you have not received it, please:

Check around the delivery location.
Ask household members, neighbours, reception staff, or building management.
Review any delivery notice left by the courier.
Contact the carrier using the tracking number provided.
Contact Elanauriea if the parcel still cannot be located.

If tracking has not updated for an extended period, please contact us so that we may review the shipment and, where appropriate, open an investigation with the carrier.

Carrier investigations may require additional time and may depend on the procedures of the applicable postal or courier service.

14. Delivery Confirmation

A delivery may be considered completed when the carrier records the parcel as delivered to the address provided during checkout, an authorised recipient, a safe location, a neighbour, reception desk, collection point, or another location permitted by the carrier.

For certain destinations or order values, the shipping provider may require a signature or another form of delivery confirmation.

Customers should follow any carrier instructions relating to collection, identification, access, or signature requirements.

15. Business Days

For the purposes of this Shipping Policy, business days mean Monday through Friday, excluding public holidays observed in Italy and any additional holidays affecting fulfilment, courier, customs, or delivery operations.

Processing and delivery estimates stated in business days do not normally include Saturdays, Sundays, or public holidays.

16. Changes to This Shipping Policy

Elanauriea may update this Shipping Policy periodically to reflect changes in shipping destinations, delivery services, courier arrangements, business operations, legal requirements, or customer service procedures.

The latest version will be published on this page and will become effective when posted unless another effective date is stated.

Shipping conditions applicable to an accepted order will generally be those displayed when the order was placed, unless a change is required by law or agreed with the customer.

17. Customer Support

If you have questions concerning order processing, shipping costs, delivery estimates, tracking information, customs charges, address changes, damaged parcels, or delivery problems, please contact us using the information below:

Store: Elanauriea
Business Owner: Naima Salah Barrani
Address: Contrada Sala n. 8, 89040 Stignano, Reggio Calabria, Italy
Email: contact@elanauriea.com
Phone: +39 3377679639

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (CET)
Saturday and Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.